1. Return & Exchange Eligibility

To ensure you are completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

• The product must be unused, unworn, and in pristine condition with all original tags, labels, and packaging intact
• No perfume residue
• Return and exchange requests must be submitted within 30 days from the date you receive your order
• If you receive damaged, defective, or incorrect merchandise, we will provide free return shipping and offer a full refund or exchange according to your preference

2. How to Return or Exchange

We are committed to making the return and exchange process as simple and efficient as possible. Please follow these steps:

3. Refund Process

We are committed to ensuring your satisfaction with your purchase. After receiving the returned merchandise and verifying it meets our return conditions, we will process your refund within 1-5 business days. The refund will be issued via your original payment method.

Please note: Shipping fees are generally non-refundable unless the return is due to a product defect or our error.

If you prefer an exchange instead of a refund, we will assist you promptly.

4. Free Returns for Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will provide free return shipping and ensure you receive a full refund or exchange. We apologize for any inconvenience caused and will process your request as quickly as possible.

5. Hassle-Free After-Sales Service

We offer more than just returns and exchanges; we provide comprehensive after-sales support to ensure your shopping experience is worry-free:

• If you are dissatisfied with your product for any reason, you can contact us via email, and we will resolve any issues related to returns or exchanges
• Our customer service team will provide personalized assistance to ensure your needs are met and the best solution is provided
• Throughout the return or exchange process, we will keep you informed via email so you always know the status of your request

6. Transparent & Simple Return Process

We believe the return and exchange process should be as clear and straightforward as possible:

• We will guide you through the entire process with clear instructions
• No hidden fees: All costs associated with the return or exchange process will be clearly communicated to you in advance
• We provide easy-to-follow return instructions to ensure your return process is simple and convenient

7. International Returns

We accept returns for eligible international orders. However, return shipping costs and any applicable duties or taxes are the responsibility of the customer. If you need assistance with an international return, our customer service team will provide detailed guidance to ensure your return process is as smooth as possible.

8. Refund Processing Time

If your order has not been shipped yet, the refund will be processed within 1-5 business days. If the order has already been shipped, the refund will be processed after we receive the returned items at our warehouse, which may take 7-14 days or longer. If you do not receive your refund within the expected timeframe, please contact us via email for assistance. You will receive an email notification once your return has been processed.

9. Return Address

Please contact customer service via email to process your order refund. After confirmation, our support team will provide you with the detailed return address. Do not return items without prior confirmation, as this may result in a failed refund.

10. Our Commitment to You

We are committed to providing you with worry-free after-sales support. Our refund and return policy is designed to ensure you receive prompt and reliable service in all circumstances. Whether it's a return, exchange, or refund, we will resolve your issue as quickly as possible. You can shop with confidence knowing we are here to support you.

We value every customer and uphold the principles of integrity, professionalism, and care to ensure you have a smooth and worry-free shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are always here to help.