To place an order, browse our product collection, select your desired items, add them to your cart, and proceed to checkout. You can create an account for a faster checkout experience or checkout as a guest.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will try to accommodate changes if the order hasn't been shipped yet. Once an order is shipped, we can assist you with returns or exchanges according to our Return Policy.

After your order ships, we will send you a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Tracking information is usually available within 24 hours after the email is sent.

We accept Visa, MasterCard, American Express, Discover, JCB, and Apple Pay. All payments are processed securely with advanced encryption technology to protect your financial information.

Yes, we use 128-bit SSL encryption to secure all payment transactions. Your credit card information is never stored on our servers, and we comply with industry-standard security practices to protect your data.

If your payment is declined, first verify that your card information is correct and that you have sufficient funds. If the issue persists, contact your bank to ensure there are no restrictions on international transactions. You can also try using a different payment method or contact our customer service for assistance.

Standard shipping takes 7-15 business days, and expedited shipping takes 3-7 business days. Total delivery time includes 1-3 business days for order processing. You can find more detailed information in our Shipping Policy.

Yes, we offer free standard shipping on orders of $50 or more. For orders under $50, standard shipping is $10. Expedited shipping is available for an additional fee regardless of order amount.

To return a product, contact our customer service team within 30 days of receiving your order. We will provide you with a return label and instructions. Please note that returns must be in unused condition with all original packaging. You can find more details in our Return Policy.

To keep your jewelry looking its best, avoid exposing it to water, chemicals, and extreme temperatures. Clean it with a soft cloth regularly, and store it in a dry, airtight container when not in use. For specific care instructions, refer to the care card included with your purchase.

Yes, we offer custom design services for select products. Contact our customer service team with your design ideas, and we will work with you to create a unique piece. Please note that custom orders may have longer processing times and additional fees.

We make every effort to display product colors and details accurately, but actual colors may vary slightly due to monitor settings and lighting conditions. If you have specific color concerns, please contact us for additional photos or information.

Click on the "Account" icon at the top of our website and select "Create Account." Enter your email address and create a password, then fill in your personal information. Creating an account allows you to track orders, save payment information, and receive personalized recommendations.

Log in to your account and go to "My Profile." Here you can update your personal information, shipping addresses, and payment methods. For security, you may need to verify your identity before making certain changes.

We use industry-standard security measures, including encryption and access controls, to protect your personal information. Our Privacy Policy outlines how we collect, use, and share your data, and we comply with applicable data protection laws, including GDPR and CCPA.